Every Hitide Glassworks product is a demonstration of superior craftsmanship and function. We take pride in our quality control and packaging standards, and it’s very rare that a product should arrive broken or damaged. That being said, all things are possible, and in the event that you want to return or exchange an item, please review the guidelines below. LEGAL DISCLAIMER: While it should go without saying, the shipping of any piece that has been used with cannabis products across state lines or within the state of Texas is strictly illegal. Given the risk, Hitide Glassworks will not receive back any piece that has been used, regardless of what substances it has been used with. Thoroughly cleaned pieces are no exception, as they may still carry trace residue and it's not worth the risk. If you think you'll need to return a piece for any reason, contact Hitide Glassworks immediately and before using it.