Every Hitide Glassworks product is a demonstration of superior craftsmanship and function. We take pride in our quality control and packaging standards, and it’s very rare that a product should arrive broken or damaged. That being said, all things are possible, and in the event that you want to return or exchange an item, please review the guidelines below. LEGAL DISCLAIMER: While it should go without saying, the shipping of any piece that has been used with cannabis products across state lines or within the state of Texas is strictly illegal. Given the risk, Hitide Glassworks will not receive back any piece that has been used, regardless of what substances it has been used with. Thoroughly cleaned pieces are no exception, as they may still carry trace residue and it's not worth the risk. If you think you'll need to return a piece for any reason, contact Hitide Glassworks immediately and before using it.
Yes, but only at shows or from time to time through social media posts.
Need to write up instructions using rubbing alcohol, salt and our cleaning brush.
Here’s the short and sweet answer. If you receive a broken item, we’ll replace it. If something is missing from your order we’ll replace it. If you receive an incorrect item, we’ll replace it. And if a Hitide product is defective and you report that defect in the first 6 months of owning it, we'll settle the issue with store credit. For a full explanation of our replacement policy, please visit the Replacement Policy Page. All claims questions can be sent to firstname.lastname@example.org
Currently no, but we have plans for international expansion. If you’re a distributor outside of the USA and would like to carry our products, contact us!