Order Policy:


AGE RESTRICTIONS: 

To Shop on hitideglassworks.com You must be at least 21 years of age.


AREA OF SERVICE:

HitideGlassworks.com ships to the 50 United States. We do not currently ship outside of the USA. We are currently working to expand our shipping options. If you are located outside the US, contact us at info@hitideglassworks.com and will keep you updated if/when we offer service to your area.


SHIPPING OPTIONS:

All Hitideglassworks.com orders are shipped using Fedex, USPS or UPS. order in the continental USA are sent ground and typically take 3-5 days from the date of shipping to be delivered. For customers in the lower 48 states, Hitideglassworks.com charges a flat rate of $4.99 per order, which includes all shipping, handling, and quality control costs. We also offer 2-Day expedited shipping for an additional fee. If you’d like 2-Day expedited shipping please make that note on our order and we’ll advise on what that additional cost will be.

Customers in Alaska and Hawaii will be charged whatever Fedex, USPS or UPS quotes as the rate for shipping to their address. 


LEAD TIME:

Hitideglassworks.com in stock orders typically ship within 2-4 business days from the time an order is submitted. However, if an item is out of stock or has to be custom made, lead times may vary. After placing an order, you’ll receive a confirmation email to the address you provided. You’ll receive a separate email when the order is ready to ship, including the tracking number for your order. All HItideglassworks.com orders are shipped from Medford Oregon.


PAYMENT OPTIONS:

Hitideglassworks.com accepts VISA, Master Card, American Express, and Discover credit and debit cards. Payment will be authorized and charged at the time you submit your order. If the payment authorization fails, your order will automatically be canceled, and you’ll be prompted to re-enter the card information or provide an alternative form of payment. No order will be shipped until payment is taken successfully.